Warranty & Replacement Information
Have peace of mind knowing that our warranty on mattresses have up to 10 years of warranty.
Most of bedroom furniture including bed frames have one year of warranty. Adjustable beds have 10 years warranty on frames and 5-10 years on electronics/motors (depending on the brand).
Our warranty does not cover goods damaged due to accidents, neglect, misuse, or wear & tear. Things not covered under warranty:
Sitting or standing on the headrest, side rails, foot board or any part of the bed frame not designed to support weight.
General wear and tear, including stretching of the leather or fabric.
Jumping, falling or roughly landing on any part of the bed frame with force.
Excessive damaged deemed ‘Misuse or Neglect’. These include, but not limited to, broken frames caused by falling or landing on the bed frame with force or snapped support base, frame or structure not caused by general use.
Removing parts or DIY fixes to any part of the bed frame or mattress. For example, taking apart the mechanism or slat system, or removing or opening parts of the bed frame or mattress to attempt to repair something yourself.
New Yorke Bedding & Furniture have the right to refuse service upon further inspection if terms of the warranty are not met.
Every effort will be made to replace and service the product with the same materials and colours as originally intended on purchase, however,
in the case that colours are not available, the next suitable option may be presented.
We have the rights to reject a warranty claim if product failure is
deemed to have been caused by factors other than faulty workmanship or materials.
Upon presenting your claim, we will also require a satisfactory proof of purchase.
Due to health and safety reasons we will not attend to mattresses that
have stains on them. Also due to health reasons, pillows cannot be returned.
Please contact us for any further questions related to our terms of warranty.
NEW YORKE BEDDING AND FURNITURE LAYBY POLICY
This policy outlines the terms and conditions of our layby service in compliance with South Australian consumer laws.
Layby Duration
- The minimum duration for a layby contract is four weeks.
- The maximum duration for a layby contract is 12 weeks.
- If customers require an extension beyond the initial 12-week period, they must contact us to discuss the possibility. Extensions are granted at the discretion of New Yorke Bedding & Furniture and may incur additional fees.
Payment Terms
- A deposit of at least 10% of the total purchase price is required to initiate a layby contract.
- Customers are required to make regular payments towards their layby account.
- Payments can be made weekly, fortnightly, or monthly, at the discretion of the customer.
- The full balance must be paid by the end of the agreed-upon layby period.
Cancellation and Refunds
- Customers may cancel their layby contract at any time before the final payment is made.
- If a layby contract is cancelled, New Yorke Bedding & Furniture will refund all payments made, less a cancellation fee of 4% of the total purchase price.
Product Reservation
- During the layby period, the reserved furniture items will be set aside for the customer and will not be sold to other customers.
- However, if a layby contract is cancelled due to non-payment or other reasons, New Yorke Bedding & Furniture reserves the right to return the items to general inventory and make them available for sale.
Changes to Layby Terms
- New Yorke Bedding & Furniture reserves the right to amend the terms and conditions of the layby service at any time.
- Customers will be notified of any changes to the layby policy in advance.
Compliance with South Australian Consumer Laws
- This layby policy complies with all relevant consumer laws and regulations in South Australia.
Contact Information
For inquiries or assistance regarding our layby service, please contact:
New Yorke Bedding & Furniture
13 Graves Street, Kadina, 5554
Phone: 08 8812 5858
Email: sales@newyorke.com.au
Acceptance of Terms
By initiating a layby contract with New Yorke Bedding & Furniture customers acknowledge that they have read, understood, and agreed to abide by the terms and conditions outlined in this policy.